An Axi deposit not showing means the amount has not appeared in your account balance after the expected time for the method. E-wallets are instant and crypto is about 0 to 15 minutes.
Axi deposit not showing: the cause is usually one of 5
- The expected time has not passed yet (a bank transfer can take 1 to 3 business days)
- ID verification is incomplete and you have reached the USD 5,000 limit for unverified accounts
- The money came from an account that is not in your name
- The amount was below the minimum, or an entry such as your katakana name or the network was wrong
- A public holiday or bank holiday has delayed processing
Before paying twice, go through the checks on this page in order. Funds already sent can be traced from the sender's records.
Expected times for Axi deposits by method
| Method | Expected time | Note |
|---|---|---|
| E-wallet | Instant* | It can take a few minutes after processing to show in the account |
| Internet banking transfer | Instant* | Same as above |
| Bank transfer in Japan (Local Money Transfer) | Can take 1 to 3 business days | Differs by bank and payment provider |
| Crypto | 0 to 15 minutes | Speed may be affected by the on-chain fee you set and by your wallet |
※ * On public and bank holidays, funds may be processed later. For details by region and method, check the deposit page of the client portal. Axi's official processing-time table has three rows (e-wallet, internet banking, crypto). The 1 to 3 business days for bank transfer in Japan comes from the separate help article on that method.
Order of checks when an Axi deposit has not appeared
- 01Check whether the expected time has passed
If you are within the time in the table above, wait. If a holiday falls in between, add those days.
- 02Check the account in the portal
On the client portal dashboard, look at the balance of the account you paid into. Also check that it is the right account.
- 03Check ID verification and the deposit limit
Confirm that ID verification is done and that you have not gone over the USD 5,000 limit for unverified accounts.
- 04Check the name on the sending account
Make sure the sending bank account or wallet belongs to the same person as the name registered with Axi.
- 05Look for method-specific entry errors
For a bank transfer in Japan, recheck the name in katakana. For crypto, recheck the network and the address.
- 06Contact support
If it still does not appear, contact support with the 4 items in the next section.
Axi's help says that if you have several accounts, paying into the wrong one means a transfer between accounts is needed and this may cause a delay.
ID verification, limits and name: 3 conditions that block crediting
| Condition | Official statement | What to check |
|---|---|---|
| Limit for unverified accounts | USD 5,000 for unverified accounts | Have you reached the limit? |
| ID verification deadline | Within 28 days of opening. Deposits, trading and withdrawals are restricted until it is done | Have 28 days passed? |
| Name on the source of funds | Own name only. If in doubt, funds may be refunded or the balance held | Is the name the same as registered? |
| Minimum deposit amount | Below the minimum, the process cannot continue | Is it at least the minimum for the method? |
※ The limit for verified accounts changes with the payment method, region and account status. Check the figure on the portal display.
4 items to send when you contact Axi
- Your trading account number
- The date and amount of the deposit
- The deposit method you used
- Proof of the deposit (a screenshot, an invoice or similar)
Axi's help says that if a deposit has not appeared after the expected time, giving these 4 items lets Axi check it manually. For the contact screen, follow the portal display.
If the deposit was credited but only the bonus is missing, review the order in which you applied the promo code. Depending on the promotion, deposits made before applying it are not eligible.
How Axi bonuses work and when they are cancelled
Conditions change by account, country of residence and time, so the official information shown during registration takes priority.