The official Axi login page is the my.axi.com client portal. The portal uses your email address and password; MT4/MT5 use account number, password and server, and the portal and MT4 share the same master password.
Axi official login page (client portal)
The official Axi login page is the client portal at my.axi.com. You manage accounts, deposit, withdraw and check MT4/MT5 server names there.
Go to the official Axi site (log in or open an account)
- Save the bookmark on the official domain (axi.com).
- Do not enter through links in emails or social media; use your bookmark or type the address.
- Check that the login page URL is the official domain and shows the padlock.
Axi client portal and app login
| Item | Details |
|---|---|
| Where to log in | my.axi.com |
| What to enter | The email address and password you registered with |
| Relation to the Axi app | If you registered with Google or Apple, sign in the same way. Check the app's own screen for how to log in to the app |
| What you can do in the portal | List accounts, deposit and withdraw (the 'Funds' tab), check the server name and login ID, and request an MT4/MT5 password change |
| Accounts supported by the app | Standard account only (information supplied by Axi) |
※ Press the 'Trade' button on an account in the portal to see the MT4/MT5 server name and login ID.
Axi MT4/MT5 login steps: account number, password and server
- 01Open 'Login to Trade Account'
On the PC version, choose 'Login to Trade Account' from the 'File' menu.
- 02Enter your account number and password
Enter your account number (login), not your email. The password is case-sensitive.
- 03Choose the server
Choose the server for your account. Check its name with the 'Trade' button in the portal.
- 04Press 'OK' and check the connection
When it connects, the connection status appears at the bottom right of the screen.
The official help has no list of server names. Press the 'Trade' button on the account in the portal to see the server name and login ID.
If you cannot log in to Axi MT4/MT5: what to check, in order
If you see 'Invalid account' or 'Authorization failed', one of the account number, password or server is wrong. The fix is the same for MT4 and MT5.
- 01Check the account number
Compare the account list in the portal with what you entered. Also check that you have not entered an MT4 account number in MT5.
- 02Check the password
Review upper and lower case. If you have forgotten it, reset it from the portal.
- 03Search for the server again
On PC, search for Axi's servers under 'File' > 'Open an Account'. On mobile, add it in account management in the settings and choose Axi's server.
- 04Check the connection status
On PC, look at the display at the bottom right. On mobile, check that the account shows as connected.
- 05Contact support
If you still cannot get in after checking all three, contact support.
Deposit and withdrawal methods, and what to check if you cannot withdraw
Axi password reset: the portal and MT4 share one password
| Method | Steps |
|---|---|
| Reset page | Enter your MT4 login number and the Captcha, then press 'Next'. A new PIN is sent to your registered mobile phone or email address |
| From axi.com | On any page, press 'Reset Password' at the bottom and choose 'Reset your MT4 password' |
| In MT4 (PC version) | Tools > Options > Server > 'Change'. Enter your current master password and set a new one |
※ The portal and MT4 share the same master password. Changing one also changes the other.
- If the reset email does not arrive, check your spam folder
- If it is still not resolved, contact support with your account number and registered email address
Conditions change by account, country of residence and time, so the official information shown during registration takes priority.